Appointment reminders are sent 48 hours in advance via email and 24 hours in advance via text unless you have opted out. 

On the morning of your session, please self-screen.  If you cannot confirm the following statements, please contact us immediately by calling 978-395-6690.  

• I, and those in my household, have not tested positive for any respiratory illness—including but not limited to Coronavirus (COVID-19), Influenza (Flu), RSV, or Pneumonia —in the past 14 days.

• I, and those in my household, do not have a fever over 100.4°F, cold or flu-like symptoms (cough, sneezing, runny nose, loss of taste/smell), or any other respiratory illness symptoms, including those potentially associated with allergies, within 24 hours of my appointment.

• If I have been diagnosed with a respiratory illness in the last 14 days, I will wait at least 5 days after my symptoms have fully resolved before resuming massage therapy.

• If I have traveled internationally or been on a cruise ship, I will wait at least 3 full days before my appointment.

• I understand I may be asked to wear a face mask during times of respiratory illness outbreaks.

• If this is my first visit to the studio after January 1, 2023, I have completed an  Intake Form. 

Appointments can be rescheduled due to illness without a cancellation fee if notice is provided by 8:00 a.m. on the day of the appointment, otherwise 24 hours notice is required. 

Important Note:
If you arrive exhibiting symptoms of any respiratory illness, or if you cannot confirm the statements above, your therapist may refuse service. In such cases, the full session fee will be charged to the card on file unless prior clearance has been granted by our staff.

For any questions or to reschedule, please contact us at 978-395-6690.

We appreciate your understanding and cooperation as we prioritize the health and safety of all our guests and staff.

Face masks are optional for guests and therapists in our studio.  

Creative Wellness may require face masks for everyone, with no advanced notice, if Brookline Respiratory Illness numbers rise.

We do not have on-site reception and lock the studio entrance while our therapists are in session.

• Arrive at most 10 minutes before your session. If you arrive too early, we may be finishing up with the guest before you.

• If you arrive late, we may need to reduce your time to avoid impacting the next guest.

• There is hand sanitizer for you to use before and after your session.

• You may be asked screening questions before the massage session starts.

• No food will be allowed in the studio, and beverages will be limited to ONE sealable container.

The number of people in the studio will be limited to ONE client and one massage therapist. There will be NO FRIENDS OR FAMILY ALLOWED.

We ask that you ARRIVE ON TIME, as this will help manage the flow and ensure your safety and ours.   Those arriving too early will be unable to enter the studio and may be asked to wait outside.  

At the end of each appointment, we dedicate time for thorough cleaning and disinfecting, allowing our treatment room to "breathe" and be properly sanitized for the next guest. To ensure the highest level of safety, we use HEPA air purifiers, hospital-grade disinfectants, and other advanced measures.

If you have any questions or concerns, please don't hesitate to reach out to us before your next visit to our studio.

We can’t wait to welcome you soon!