Appointment reminders are sent 48 hours in advance via email and 24 hours in advance via text unless opted out. 

On the morning of your session, please self-screen.  If you cannot confirm the following statements, please contact us immediately by calling or texting at 978-395-6690.  

• I confirm that I, and those in my household, have not tested positive for COVID-19 in the last 14 days.  Also,  I, and those in my household, do not have a fever above 100.4°F, cold, flu, cough, sneezing, runny nose, loss of taste/smell, or any known COVID-19 symptoms and have not experienced any symptoms less than 24hrs before my appointment.  Please note this includes sneezing or a runny nose possibly associated with allergies.

• If I have been diagnosed with COVID-19 in the last 14 days, I will not resume massage therapy for at least 5 days after my symptoms have resolved and I've received a negative at-home rapid COVID test.  Alternatively, if I choose not to take a rapid test, I will wait 14 days after my initial diagnosis to resume massage therapy sessions.

• I confirm that I have not had close contact with someone suspected or confirmed to have COVID-19 in the past five days.

• Regardless of vaccination status if I have traveled internationally or on a cruise ship in the last 14 days, I confirm that: I returned a full three days before my appointment.

• I understand that I may be asked to wear a facemask during times of COVID outbreaks.  

• If this is your first visit to our studio after July 1, 2022, have you completed an Intake Form, as required? 

There will be no cancellation charge for any appointment rescheduled due to illness by 8 am the morning of the appointment.  

If you arrive exhibiting any COVID-19 symptoms or cannot confirm the statements above,  your therapist will refuse service and charge the full session fee to the card on file unless our staff cleared you before your arrival.

Face masks are optional for guests and therapists in our studio.  

Creative Wellness may require face masks for everyone, with no advanced notice, if Brookline COVID-19 numbers increase or as recommended by the CDC or FDA.

At their discretion, your massage therapist may wear a face mask or face shield during your visit. 

Our therapists are vaccinated and boostered as recommended by the FDA and CDC.

We do not require guests to have the COVID-19 Vaccine. However, based on 2023 guests' information, over 99% have had the initial sequence, with many having booster shots.  If you are considered high-risk or the caregiver of a high-risk individual, please feel free to call our studio if you have any concerns.

We do not have on-site reception and lock the studio entrance while our therapists are in session.

• Arrive at most 10 minutes before your session. If you arrive too early, we may be finishing up with the guest before you.

• If you arrive late, we may need to reduce your time to avoid impacting the next guest.

• There is hand sanitizer for you to use before and after your session.

• You will be asked COVID-19 screening questions before the massage session starts.

• No food will be allowed in the studio, and beverages will be limited to ONE sealable container.

The number of people in the studio will be limited to ONE client and one massage therapist. There will be NO FRIENDS OR FAMILY ALLOWED.

We ask that you ARRIVE ON TIME, as this will help manage the flow and ensure your safety and ours.   Those arriving too early will be unable to enter the studio and may be asked to wait outside.  

Air quality and filtering are essential at Creative Wellness, and we've chosen a combined method for enhanced safety.

• Air Filtration: We've added extra-large room HEPA air purifiers to each lounge and treatment room. Each air purifier is rated for room sizes up to 465 square feet, and our largest treatment room is 216 square feet. The air purifier filters the air up to 5 times per hour. Research suggests air purifiers can reduce the risk of transmission of viruses similar to Covid-19.

• Air Conditioners: Our A/C units do not transfer air between rooms.  Our studio does not have an integrated HVAC system but rather stand-alone units for each room.

• Time: We schedule a minimum of 30 minutes between sessions, with a more extended mid-day break.  This allows enough time for the therapist to clean the treatment room and allows the room to rest before the next session.

Creative Wellness is a paperless business.  Your therapist will automatically charge your credit card on file, and you will receive an email receipt.

If you would like to pay cash or check or use a different credit card than the one on file, please let us know before your session.

If you schedule a follow-up appointment in our studio,  you will receive an email and a text confirmation unless you opt out of receiving these notices.

Much of our cleaning and sanitizing protocols have not changed because we already had those in place before the pandemic. However, we added extra cleaning and disinfecting time at the end of each appointment so our treatment room can "breathe" and be properly sanitized for the next guest. In addition, we are utilizing additional HEPA air purifiers, hospital-grade disinfectants and more for everyone's safety in our office. Please contact us with any questions or concerns before your next visit to our studio.

We look forward to seeing you soon!